What is the first step to work with a client?
Provide a contact which describes certain terms and conditions you will have including cancellation, work hours, contact information, and projected pay.
List details of the job.
Details include deadlines, formats, proofs, and schedules.
Why is a schedule so important?
Clients appreciate punctuality, and it shows them that you are a reliable worker.
List 5 points to present yourself professionally discussing your work to a client. What is the reason that 16% of the clients leave?
Do not talk about personal issues, do not be overbearing over the phone, keep discussions simple and stay away from going off on a tangent to explain things, do not dismiss the client, avoid over-promising. 16% of clients leave because they are dissatisfied with the product made by the designer, which could be a result of a lack of communication.
What is proper phone etiquette?
Do not contact clients early in the morning or late at night, don't talk while hungry, grumpy, or just woken up. Greet people on the phone, be normal, and don't be rude!
Should you share personal problems?
No, you can mention a personal problem in relation as to why it could delay project, but keep the details and sob story to yourself, it doesn't effect your client/isn't their problem.
What is the difference between offering advice and dictating opinion?
Offering advise is still listening to the clients ideas and opinion and you continue to lift them up and not put them down. Dictating opinion is putting your knowledge/opinions/thoughts above the clients and disregarding their opinions-it's not good to do. The difference is being kind and open-minded to your client and being a know it all and letting your expertise go to your head.
What is the best way to exceed client expectation?
Present yourself well and with confidence. Do not oversell your work if you are unable to achieve the standards you set. Clearly detail what it is you will produce/deliver in your contracts so the clients understand what they are paying for. Put effort into your work always. Treat the clients with respect and answer their concerns or questions seriously.
What is the best way to save time while working with your client?
The best way to save time when working with a client, is to convince them that your design is the right kind of design that they are looking for. If a designer and a client disagree on a design that will lead to a waste of time because the design will have to be changed. Most disagreements arise from dissatisfaction on the design of a product, the designer will have to convince the client that their professional outlook is the right choice to go with.
What is a down payment?
When the customer pays all or some money upfront/before you complete or being the project to ensure that you will be getting paid.
What is a contract?
A legal document between your company/you and a client that clearly states all transactions, work being done/projects, money being paid, and the timeline/due date, down payments, etc.
What is in a contract?
Contracts vary, they can contain what will be done as the project, the pricing for the project, timeline of project completion and money being paid, who the work is for and who is doing the work, contact information, and all promises made about the project should be clearly stated in there.
What should you provide with your contract?
You should give a copy of the contract to your client(s), keep one for yourself/your firm, and give them to any other people/associates involved in the projects and contract.
How should you estimate a price?
Base it on what you believe you deserve. Never allow your clients to underpay you. If they cannot afford your prices, they cannot afford you, or your services.
What is a kill fee?
A fee the client must pay if they cancel working with you (it is not necessary but is sometimes helpful/beneficial to the firm/worker because then they did not do all of the work already done with no compensation)
What is the delivery process? Describe the steps involved?
The delivery process involves the act of framing how you will fulfill your commission to your client. It involves describing what hours and days you will be available for work, what prices will be expected for certain processes, including other prices such as kill prices, and the projected completion time for the project.
